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Frequently asked questions
Getting started
How do I start a focus session?
Open the app, tap "Start Session", set your duration and optional pledge, then confirm. Your buddy will be notified automatically.
Sessions & pledges
What happens if I fail a session?
If you fail to complete a session, any pledged amount is forfeited. Nomp retains 30% and the remainder may be awarded to your buddy.
Wallet & payments
How do I add money to my wallet?
Go to Wallet in the app, tap "Top Up", and follow the Stripe payment flow. Funds appear instantly.
Can I get a refund on my pledge?
Pledges are only returned if you successfully complete your session. Forfeited pledges cannot be refunded.
Is my payment information secure?
Yes. All payments are processed by Stripe. Nomp never stores your card details.
Buddies
How does buddy matching work?
Nomp matches you with an available buddy based on your timezone and session preferences. Pro users get priority matching.
Subscriptions
How do I cancel my Pro subscription?
Open Settings in the app → Subscription → Cancel. On iOS, cancellations go through the App Store. Your access continues until the end of the billing period.
Account
How do I delete my account?
Go to Settings → Account → Delete Account. Your data will be removed within 30 days. Remaining wallet balance will be refunded.
Still need help?
Send us a message and we'll get back to you as soon as possible.